Pension Administration Team Leader
Pensions Administration Team Leader
Im currently working with a global consulting leader in talent, health, retirement and investments who are looking to appoint a Pensions Administration Service Leader. Within this role you will direct the delivery of the Pensions Administration services provided to your team?s client portfolio. Partnering with the Cashflow, Pension Payroll, Processing and other client management teams it will be down to you to ensure that the quality of service received by our clients is of the highest and most reliable calibre.
You will work closely with your clients, liaising regularly to assess service levels and put together new strategies to develop and enhance the service provided and keep pace with changing legislation and client service expectations.
? Ensure processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability.
? Increase quality of service delivered by continuous and controlled improvement of processes used by the delivery teams, SLA agreements in force with clients and client profitability.
? Agree the performance targets for client delivery with the management team, create and implement team plans to ensure achievement of the targets.
? Accountable for the performance of the service delivery of your team and reporting progress using the agreed scorecard on a monthly basis.
? Where relevant be responsible for the monthly/quarterly billing of your client portfolio and to ensure that additional adhoc work is billed appropriately in line with contractual obligations.
? Influence direct reports to take ownership for identifying process changes required, input to creation of the solution and participate in the project team to implement agreed change.
? Provide coaching, direction and guidance to direct and indirect reports to create a high performing service delivery team.
If you would like to see the role profile in full, please send me your CV in the first instance.
Please visit www.idexconsulting.com for further opportunities.
If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies.
Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.
Tue, 07 Oct 2014 15:04:49 GMT