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1 Client Services Manager Jobs in West Yorkshire




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IDEX Consulting LLP (1)

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Leeds (1)



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£20,000 - £30,000 (1)




SSAS Client Manager
My Client is current looking for a SSAS Client Manager to join their team in Leeds. Responsibilities The purpose of this role is to oversee all client work for a given group of clients, to ensure a high level of service is delivered at the most effective cost whilst ensuring regulatory and legislative requirements are met, and all clients are treated fairly. ?To be accountable for a given group of SSAS clients to ensure that their needs are fully understood, service is delivered within any agreed service levels, priorities and quality standards. ?To attend client meetings when required. ?To ensure all invoices are prepared and settled in a timely manner and to ensure time is recorded correctly and managed in such a way that adds value for money to clients as well as working to minimise your non billable time. ?To carry out all activities in relation to those clients except where it is more efficient to pass on to a Client Administrator or Support staff. ?To manage daily work flow in relation to the given group of clients and understand likely future work flows in coming months. ?To identify risk and raise awareness with your Team Leader of the underlying causes. ?To support the SSAS (and, if appropriate, the SIPP) proposition both proactively and reactively, to manage client expectations to ensure you retain them as well as looking for new business potential. ?To continually look for more effective or efficient ways of working and recommend to your Team Leader any improvement projects that will enhance service and increase productivity. ?Where appropriate provide constructive feedback for others in order to improve their understanding, knowledge, support and development so they are motivated to deliver. ?Be responsible for ensuring that your own expertise and knowledge is maintained and updated. ?To provide management statistics to the Team Leader for a given group of clients when required. ?Senior Client Managers may possibly have dedicated Client Administrators to support them and some may even also perform a Team Leader role. For more information please contact Graeme Hyland on 07896 933622 or email graeme.hyland@idexconsulting.com Please visit www.idexconsulting.com for further opportunities. Foot Note: If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.

Thu, 16 Oct 2014 14:12:05 GMT